E-reputation

To respond to a crisis, several methods can be followed; here are a few:

• Dialogue: Be attentive to users and show them that your company is open to criticism. This can turn a dissatisfied consumer into a satisfied customer.
• Not reacting: Sometimes, it is wise to remain silent when a situation is trivial. Some information can be forgotten and erased rather than highlighted.
• Making information forgettable: Sometimes, the best solution for a company is to make negative information forgotten. You can add new positive information about your brand or company, which will act as a new layer gradually covering the disputed information.
• Resorting to legal measures: This solution should be carefully considered, as it can sometimes amplify the negative information. It is important to carefully assess the risks and benefits before taking legal action.

It is crucial to monitor and manage the consolidation of your E-reputation to preserve your brand image and maintain the trust of your customers. Our E-Reputation Agency is here to support you in this process and help you make the right decisions to protect your online reputation.